Borojet Help Center — Always Here for You
Whether you're new to online betting and gaming or a seasoned player, questions are bound to come up. Maybe you've forgotten your password, you're not sure how to use a bonus, or you've run into trouble making a deposit. For all of these situations, Borojet's Help Center is your first stop.
Whenever you run into an issue, we want you to find a solution fast. This page is built around the most frequently asked questions — with clear answers in plain language.
Account Issues
The most common issue users face is being unable to log in, usually due to a forgotten password. On the login page, click "Forgot Password?" — an OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes under 2 minutes.
A locked account is usually the result of multiple failed login attempts. Wait 30 minutes and try again, or contact live chat support directly — they'll get your account unlocked quickly.
Name or Information Change
Once your name and date of birth have been verified on your account, any changes will require supporting verification documents. This is a security measure to prevent unauthorized changes to your account. The same verification process applies if you need to update your mobile number.
What to Do If You're Having Trouble Making a Deposit
When depositing via bKash or Nagad, you may sometimes see a "Transaction Failed" message. This can happen for a few reasons — an incorrect mobile number, insufficient balance in your mobile banking account, or a network issue. First, make sure that Borojetsending funds to the specific number shown on -. Each deposit has a unique reference number — this must be entered in the comment or reference field.
If your wallet hasn't been credited within 5–10 minutes of a deposit, don't worry. Contact support with a screenshot of your transaction. Most cases are resolved within 30 minutes.
Bonus Confusion
Many users assume a bonus can be withdrawn right away. In reality, all bonuses come with a wagering requirement — meaning you need to place bets totaling a specified multiple of the bonus before it becomes withdrawable. For example, a ৳1,000 bonus with a 10x wagering requirement means you'd need to wager ৳10,000.
BorojetThe terms and conditions for every bonus on - are clearly stated on the bonus page. Read them before claiming — it'll save you from any disappointment later.
How the Referral Bonus Works
Send your referral link to a friend. When they sign up using that link and make their first deposit, ৳500 will be added to your account as a bonus. Referral bonuses have no wagering requirements — you can use them right away.
Live Betting Issues
During live betting, some users report that their bet wasn't accepted or that the odds changed. This is completely normal — odds update every second in a live match. If the odds shift at the exact moment you place your bet, the system will prompt you to confirm the new odds before proceeding. This isn't a problem; it's actually a sign of transparency.
A stable internet connection is essential for live betting. If bets aren't loading due to a weak network, try refreshing the page. Using the app tends to reduce these issues, as it's more optimized than a browser.
App Download & Usage
On Android Borojet To install the app, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps." Then download the APK file from the download page and install it. iOS users can download the app directly from the App Store.
Some features may not work properly if the app isn't up to date, so check for updates regularly. If you're having trouble logging into the app, try clearing the cache and signing in again.
Stay Safe from Fraud & Scams
Cyber fraudsters sometimes Borojet-branded fake links. Always make sure you're on the correct website. Never enter your login credentials on any site other than our official domain. Borojet will never call or message you to ask for your password or OTP.
Keep Two-Factor Authentication (2FA) enabled — it adds an extra layer of security to your account. You can turn on 2FA anytime from your profile settings.
